Disney Plus Not Working on Samsung TV (It’s Likely Because of This!)

David Hughes
By David Hughes 6 Min Read

Hey there, TV lovers! Have you ever been super excited to watch your favorite shows on Disney Plus, only to find out it’s not working on your Samsung smart TV? It’s a bummer, right? But don’t worry, I’ve got some awesome and easy solutions for you!

Samsung smart TVs are amazing because they let you use all sorts of streaming apps, including Disney Plus. But sometimes, tech can be a bit tricky, and apps like Disney Plus might stop working. That’s where I come in to help!

In this guide, I’m going to walk you through some simple, tried-and-true fixes. These steps are quick and easy, and they’ll get your Disney Plus up and running in no time. So, let’s roll up our sleeves and fix this together. Ready to dive in? Let’s get started!

Disney Plus Not Working on Samsung TV

1. The Quick Fix: Power-Cycle Your TV

Is Disney Plus not playing ball with your Samsung TV? Let’s start with the simplest fix: power-cycling your TV. Here’s how you do it:

  • Unplug your TV from the wall outlet.
  • Wait for a full 60 seconds (it’s important to wait the whole minute).
  • While waiting, press and hold the power button on the TV (not the remote) for 30 seconds.
  • Plug your TV back in and turn it on.
  • Try opening Disney Plus again. Fingers crossed, it should work now!
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Why This Works: Unplugging your TV helps it take a quick breather and reset. It’s like giving your TV a mini-vacation so it can come back refreshed and ready to stream!

2. Factory Reset: The Bigger Hammer

If power-cycling didn’t do the trick, it’s time to bring out the big guns: a full factory reset. Here’s what to do:

  • Press the Home button on your remote.
  • Navigate to Settings > General > Reset (or Settings > Support > Self Diagnosis > Reset for older models).
  • Enter the default security PIN, which is “0000”.
  • Your TV will restart and show the initial setup screen.

Lost Your PIN? No Problem!

  • For the Samsung Smart Remote: Press Volume Up > Return > Volume Down > Return > Volume Up > Return.
  • For the Standard Remote: Press Mute > Volume Up > Return > Volume Down > Return > Volume Up > Return.
  • This sequence resets your PIN to “0000”.

3. Check Disney Plus Servers

Before you dive deeper into troubleshooting, make sure the issue isn’t with Disney Plus servers. Check if it’s working on other devices, like your phone or laptop. You can also visit sites like Downdetector or follow Disney Plus on Twitter for updates.

4. Reinstall the Disney Plus App

Still no luck? Let’s try reinstalling the Disney Plus app:

  • Go to the Home screen on your Samsung TV.
  • Navigate to Apps > Settings.
  • Select Disney Plus and hit “Delete”.
  • Turn off and on your TV, then reinstall Disney Plus from the Apps section.
  • Test it with a video.
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5. Resetting the Smart Hub

If the app keeps loading or buffering, reset the Smart Hub:

  • Press Settings (or Menu) on your remote.
  • Go to Support > Self Diagnosis > Reset Smart Hub.
  • Enter your PIN and reset the settings.
  • Reinstall Disney Plus and log in again.

6. Check Your Internet Connection

A shaky internet can cause streaming issues:

  • Check if other devices connect to Wi-Fi.
  • Restart your router by unplugging it for a few minutes.
  • Consider moving the router closer to the TV for a stronger connection.
  • Run an internet connection test or contact your internet service provider if issues persist.

7. Update Your Samsung TV Software

Outdated software can create problems:

  • Go to Settings > Support > Software Update.
  • Select Update Software.
  • Let your TV update and restart.
  • Regular updates keep your TV and apps like Disney Plus in sync.

Remember: Keeping your Samsung TV and Disney Plus app updated is key to a smooth streaming experience!

Wrapping Up: Get Disney Plus Up and Running!

Is Disney Plus still playing hide-and-seek on your Samsung TV? Don’t worry, you’re almost there! Here’s a quick recap of the fixes we’ve covered:

  1. Give Your TV a Quick Power Nap: Power-cycle your Samsung TV.
  2. Start Fresh: Factory reset your Samsung TV.
  3. Check for Disney Plus Time-Outs: See if Disney Plus servers are down.
  4. Reinstall the Magic: Get the Disney Plus app back on your TV.
  5. Smart Hub Reset: Restart the brain of your Samsung TV.
  6. Wi-Fi Wake-Up Call: Give your router a quick reset.
  7. Software Updates: Keep your Samsung TV’s software up-to-date.
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Did one of these tricks bring back your favorite Disney shows? Or maybe you found another solution? Share your success story in the comments below! Your experience might just be the magic spell someone else needs to fix their Disney Plus woes. Let’s help each other out and keep the Disney magic alive on our Samsung TVs!

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Meet David, the tech blog's brilliant author and copywriting expert. With a profound passion for technology, David's captivating articles on tech, Android, Windows, internet, social media, gadgets, and reviews are the epitome of excellence. His expertise in crafting compelling content combined with his love for all things tech make him a formidable force in the industry.
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