Amazon Prime Video Keeps Buffering (This Works!)

David Hughes
By David Hughes 18 Min Read

Have you ever been right in the middle of an exciting movie or a TV show on Amazon Prime Video, and suddenly, everything just stops and starts loading? It’s super annoying, right? You might find yourself asking, “Why does this keep happening?”

Don’t worry, though! There are quite a few tricks and tips that can help you say goodbye to those pesky buffering interruptions. Stick with us, and we’ll explore some great ways to make your Amazon Prime Video experience smooth and enjoyable, without all that waiting!

Why Does Amazon Prime Video Keep Buffering

Have you ever wondered why your Amazon Prime Video keeps taking those annoying little breaks to buffer? Well, it’s usually because of a couple of common issues related to your internet or the software you’re using.

Think of buffering like a traffic jam on your internet highway. When your home internet router gets overwhelmed, it’s like too many cars trying to get through at once. This traffic jam slows down your Amazon Prime Video, leading to those irritating pauses.

Another culprit could be your device itself. If the system firmware or software is like an old map, not updated for the latest roads (or in this case, digital pathways), you’ll find your streaming experience hitting some bumps.

And, have you ever seen Amazon Prime Video just freeze on the loading screen? Yep, you’re not alone. This is another sign that something’s not quite right.

But don’t worry! We’ve got some handy tips and tricks coming right up to help you kick those buffering problems to the curb.

How To Stop Amazon Prime Video Buffering

Method 1. Restart Your Streaming Device

Whether you’re using a Smart TV, a handy streaming stick like Amazon Prime Firestick or Roku, gaming consoles like PlayStation or XBOX, or even your trusty PC or MacBook laptop, they all need a little break sometimes. This is especially true when Amazon Prime Video starts to buffer.

Restarting Your Device – The First Step to Smoother Streaming

The very first thing you can try to fix buffering is what we call a ‘power cycle’. Sounds fancy, right? It’s actually just a techy way of saying ‘turn it off and on again’. Here’s how you do it:

  1. Unplug your streaming device or close your web browser.
  2. Wait for about 60 seconds (maybe grab a quick snack or do a quick stretch!).
  3. Plug it back in or reopen your browser.

This simple restart does some pretty cool things. It lets any updates that your device downloaded while you were binge-watching install properly. Plus, it clears out the system cache. Think of it like giving your device a quick memory refresh!

Why Does This Help?

When you clear the system cache and shut down apps you’re not using, your device can focus better on streaming Amazon Prime Video. It’s like clearing off a busy work desk – suddenly, there’s so much more room to get things done efficiently!

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So, the next time your show starts buffering, remember: a quick restart might be all you need to get back to your streaming bliss!

Method 2. Reset Your Router

Ever felt like your Amazon Prime Video just can’t keep up and keeps buffering? Well, giving your router a quick reset might just be the solution you need!

How to Reset Your Router: A Simple Fix

Resetting your router is super easy. Here’s what you need to do:

  1. Unplug your router from the wall socket.
  2. Wait for about 30 seconds. This pause is your router’s mini vacation!
  3. Plug it back in.

This process is called a “power-cycle”, and it’s like hitting a refresh button for your router. It helps free up and boost the bandwidth (think of it as the internet highway’s capacity), allowing Amazon Prime Video to stream content faster and smoother.

Why Does This Make a Difference?

Think about all the gadgets at home that connect to your router: phones, laptops, smart TVs… the list goes on! Your router works a lot like a mini-computer, and just like any computer, it can get bogged down when it has too many tasks.

When all these devices are connected, they eat up your router’s bandwidth, like too many cars on a road causing a traffic jam. This jamming can slow down your Amazon Prime Video stream, leading to that annoying buffering.

By resetting your router, you’re essentially clearing out the traffic jam, giving Amazon Prime Video a clear, fast lane to stream your favorite shows and movies without interruption.

Method 3. Disconnect Other Devices In Your Home From The Internet

Ever noticed how crowded rooms can get super noisy? Well, your internet connection is kind of like that. The more devices you have connected to your router, the slower your connection. It’s like each device is a person talking all at once!

Every gadget you disconnect from your internet gives your Amazon Prime Video a better chance to stream without interruptions. It’s like asking everyone else to be quiet so you can hear your favorite song clearly!

Method 4. Close Any Apps That Are Running

Remember our first tip about restarting your streaming device? If you did that, you’ve already completed this step! If not, here’s another simple trick: close any apps you’re not using.

When you’re trying to watch a movie and it suddenly starts buffering, or the image quality drops, it could be because of open apps. These apps are like little energy hogs, taking away the power and internet resources that Amazon Prime Video needs.

Just like in a busy kitchen, if too many appliances are running at once, the main dish (your Amazon Prime Video) might not cook as well. By turning off the other appliances (closing apps), you’re making sure your main dish gets all the power it needs.

Many users, especially those with LG TVs, have noticed a big improvement in their streaming quality when they close other applications. It’s a simple yet effective way to make your Amazon Prime Video experience much smoother.

Method 5. Decrease Video Quality

Sometimes, the secret to smooth streaming isn’t about adding more – it’s about scaling back a little, specifically the video quality on Amazon Prime Video.

Why Lowering Video Quality Helps:

When you watch a show in super high quality, it’s like trying to push a big, heavy box through a small door. If your internet isn’t fast enough, it just won’t fit smoothly, leading to buffering. Lowering the video quality makes the ‘box’ smaller and easier to ‘push through’, ensuring a smoother viewing experience.

How to Change Video Quality on Amazon Prime Video:

It’s important to note that you can only change these settings when using a web browser. Here’s how to do it:

  1. Visit the Prime Video Website:First, head over to the Prime Video website.
  2. Find the Options Cog Icon:Start watching a show. While it’s playing, look for the options cog icon – it’s your gateway to adjusting settings.
  3. Select Your Preferred Video Output:After clicking on the cog icon, you’ll see different video quality options. These options vary depending on the show. Some shows offer ultra-high-quality 4K HDR, which requires more internet power, while others max out at 1080p, which is less demanding.Choose the Quality That Suits Your Internet:

    If your internet is like a small stream, don’t try to push a giant wave through it. Opting for a lower quality like 1080p or even less can significantly reduce buffering, giving you a more enjoyable streaming experience without those frustrating pauses.

Method 6. Update Your Streaming Device Software/Firmware Before Downloading

Keeping your streaming devices updated is like giving them a fresh coat of paint and some new tools to work with. Whether it’s your TV, streaming stick, or game console, having the latest software or firmware is key to a smooth streaming experience.

Why Updating is Crucial:

Think of your device like a car. Over time, it needs maintenance and updates to run smoothly. If you miss these updates or if an update doesn’t install correctly, it’s like driving a car that’s overdue for a service. This can lead to problems, like your Amazon Prime Video buffering more than it should.

The Benefits of Updated Software:

  1. Avoid Buffering Nightmares:
    Just like how a well-maintained car drives better, an updated device streams better. Old or incomplete software can cause your Amazon Prime Video to buffer, interrupting your show at the worst possible moments.
  2. Unlock New Features and Apps:
    Each update often comes with new features or access to more apps. It’s like getting a new set of features for your car – suddenly, you have better headlights or a more efficient engine.
  3. Enhanced Viewing Experience:
    With each update, developers work on making your viewing experience smoother and better. It’s a bit like tuning your TV to show brighter colors and clearer sounds.


Just like you wouldn’t skip a car service, don’t skip a software update. It keeps your streaming experience fast, efficient, and enjoyable!

Method 7. Use An Ethernet Cable Rather Than Wi-Fi

Ever heard the phrase, ‘the old ways are the best’? Well, when it comes to internet connections, sometimes that’s true! Using an Ethernet cable instead of Wi-Fi can be a game-changer for your streaming experience.

Why an Ethernet Cable Rocks:

  1. Speedy and Stable:
    Ethernet cables are like express trains for your internet data – they’re much faster and more reliable than Wi-Fi, which is more like a busy highway with traffic jams.
  2. Less Interference:
    Wi-Fi signals can get weaker with distance and obstacles like walls and floors. But an Ethernet cable provides a direct and strong connection, ensuring a smoother streaming experience with less buffering.

Pro Tip: Go Wired Whenever Possible!

I always opt for a wired connection when it’s available, and you should consider it too, especially if you’re tired of Amazon Prime Video buffering right at the cliffhanger!

Method 8. Upgrade Your Internet Connection

Not everyone has the luxury of super-fast internet, but if you do have the option, upgrading your internet connection can make a world of difference.

Why Faster Internet Equals Better Streaming:

  1. More Bandwidth, More Fun:
    Think of your internet connection like a water pipe. A bigger pipe (like a 1gbps connection) means more water (data) can flow through at once, compared to a smaller pipe (like a 100mbps connection).
  2. Less Buffering, More Watching:
    With a faster internet connection, you’ll spend less time waiting for shows to buffer and more time enjoying your binge-watching sessions.

Method 9. Disable Any Ad Blockers Or VPNs

Using VPNs and ad blockers might seem like a good idea for privacy and avoiding ads, but did you know they can actually slow down your Amazon Prime Video streaming?

How VPNs and Ad Blockers Affect Streaming:

  1. VPNs Limit Speed:
    A VPN is like a detour on your internet highway. It might offer a more private route, but it’s often a longer and slower journey. This means your streaming content takes more time to reach you, leading to buffering.
  2. Ad Blockers Can Interfere:
    While ad blockers keep those pesky ads at bay, they can also mess with how some streaming services work, potentially causing performance issues.

Method 10. Upgrade Your Router

If you’re a gamer or someone who’s constantly upgrading their internet speed but still facing buffering on Amazon Prime, your router might be the weak link.

Why Your Router Matters:

  1. Old Router, Slow Speeds:
    Imagine having a sports car (a fast internet connection) but being stuck on a narrow, bumpy road (an old router). No matter how fast your car is, the road limits your speed. Similarly, an old router can’t handle high-speed internet, creating a bottleneck.
  2. Check Your Router’s Speed:
    It’s great to have a 1gbps internet connection, but if your router can only handle 100mbps, it’s like pouring a gallon of water into a pint glass – it just won’t fit. Upgrading your router ensures that you can fully use your speedy internet without any hiccups.

Method 11: Check That The Prime Video Servers Are Up And Running.

Sometimes, the problem isn’t in your home or with your devices at all. It might be on Amazon’s end.

How to Check Prime Video’s Server Status:

  1. Prime Video Network Status Report:
    Before you start troubleshooting everything at home, take a moment to check if Prime Video’s servers are up and running. You can do this by visiting websites like Downdetector or IsTheServiceDown, which provide real-time status reports on various services, including Prime Video.
  2. Why It’s Important:
    If there’s a problem with the Prime Video servers, you’ll know that it’s not something on your end to fix, and you can save yourself a lot of time and effort.

Method 12. Contact Amazon Prime Support

If you’ve tried everything – restarting devices, checking connections, updating software, and still find yourself staring at a buffering screen, it’s time to call in the cavalry.

Reaching Out for Help:

  1. Contact Amazon Prime Support:
    If none of the tips above have worked, it’s a good idea to contact Amazon Prime Support. They’re the experts on their service and can offer more specific assistance based on your situation.
  2. Be Prepared:
    When you contact support, have details about what you’ve tried, your device types, and your internet speeds handy. This information will help them understand your issue better and provide more effective solutions.

Wrapping It Up: Enjoy Your Buffer-Free Streaming!

If you’ve walked through this guide step by step, you’re now armed with all the tricks to battle those annoying buffering issues on Amazon Prime Video.

By following these methods, you’ve tuned up your streaming setup to be as efficient as possible. Whether it was restarting your device, tweaking your internet settings, or just making sure everything’s up-to-date, each step was a move towards a smoother streaming experience.

We hope this guide has been your trusty sidekick in conquering buffering. Now, it’s time to kick back, relax, and enjoy your favorite shows and movies without any pesky interruptions. Happy streaming!

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Meet David, the tech blog's brilliant author and copywriting expert. With a profound passion for technology, David's captivating articles on tech, Android, Windows, internet, social media, gadgets, and reviews are the epitome of excellence. His expertise in crafting compelling content combined with his love for all things tech make him a formidable force in the industry.
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