Samsung TV Device Care Not Available (Fixed!)

David Hughes
By David Hughes 12 Min Read

Are you scratching your head wondering why you can’t find Device Care on your Samsung TV? Well, guess what? You’re definitely not the only one in this boat! A lot of Samsung TV users are in the same situation, trying to figure out what’s going on.

In this article, we’re going to dive into why Device Care might be playing a game of hide and seek on your TV. We’ll uncover the mysteries and give you the lowdown on why it’s not showing up. So, let’s get started and solve this puzzle together!

Why Is Device Care Not Available On Samsung TV?

Think of Device Care on your Samsung TV like a hidden treasure. It’s there, but sometimes you just need to know where to look! The main reason you might not be seeing Device Care is pretty simple: it might not be turned on yet.

To get Device Care up and running, your Samsung TV needs a little bit of setup magic. It’s like setting up a new game – you’ve got to get all the pieces in the right place first. We’ll show you how to make sure everything is configured just right so you can start using Device Care without any hiccups.

Why Is Device Care Greyed Out On My Samsung TV And To Fix It?

Ever tried to click on something and it just won’t budge? It’s like your Samsung TV’s Device Care is playing hard to get! If you’re still having trouble with Device Care being all grey and unclickable, it might be because of a sneaky software issue. But don’t worry, we’ve got some tricks up our sleeve to help you fix it.

Method 1: Is Your Samsung A Smart TV?

First things first, let’s play detective and see if your Samsung TV is a ‘Smart TV’. Here’s how you can tell:

  1. The Magic Home Button: Take a look at your remote. Is there a ‘Home’ button? This button is like a magic key. It takes you straight to the Samsung TV hub where all the cool apps hang out. If you’ve got this button, chances are you’ve got a Smart TV.
  2. The Mystery of the Ethernet Port: Now, let’s check the back of your TV. Is there an Ethernet port? It’s a little slot where you can plug in an internet cable. If you spot one, it’s a good sign that your TV is smart enough to connect to the internet.
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Why Smart?

Smart TVs are like the cool kids in the TV world. They need the internet to show off all their cool features. Device Care is often found in these newer, smarter Samsung TVs. So, if your TV is a Smart TV, you’re on the right track to getting Device Care to work!

Method 2: Update Samsung TV Firmware

Imagine your Samsung TV is like a smartphone – it needs updates to stay cool and work well. Keeping your TV’s software up-to-date is a super important step in making sure Device Care is available and working smoothly.

Automatic Updates – Like Magic!

If your TV is connected to the internet (either with a cable in the Ethernet port or through Wi-Fi), it should update its software all by itself. It’s like having a little helper inside your TV that keeps everything running smoothly.

Oops! Did We Miss an Update?

But hey, sometimes even the best of us miss an update or two. Maybe the update started and got interrupted, or it just didn’t happen. This can be why Device Care might be playing hide and seek.

Why Updating is Super Important:

Updating your Samsung TV’s firmware is like giving it a superpower boost. You get the newest software, access to the latest apps, and your TV viewing experience gets even better. Plus, it’s great for security and keeping your privacy safe.

How to Update Your Samsung TV Software:

  1. Start Your TV Adventure: Turn on your TV and grab your remote. Press the HOME or MENU button.
  2. Enter the World of Settings: You’ll see the settings menu pop up on the left side of your TV screen (though it might be a bit different depending on your TV model).
  3. The Quest for ‘Support’: Scroll down until you find ‘SUPPORT’.
  4. The Final Step – Software Update: Now, in the menu on the right side, look for ‘SOFTWARE UPDATE’ and select it.

Method 3. Disconnect All External Devices From Your TV

Sometimes, your TV might feel a bit crowded with all the extra gadgets connected to it, like streaming devices or game consoles. If Device Care is still playing hide and seek even after an update, try giving your TV some breathing space. Disconnect all these external devices and see if that makes Device Care reappear.

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Why Disconnect?

Think of these gadgets like a bunch of friends over for a party. Sometimes, with everyone around, it’s hard to find what you need. Disconnecting them might just be the trick to make certain features, like Device Care, visible again.

Method 4. Factory Reset

If all else fails, it’s time for the ultimate solution: a factory reset. This is like hitting the reset button on a video game – it takes everything back to the beginning.

What Does a Factory Reset Do?

When you factory reset your Samsung TV, it goes back to how it was when you first got it. It forgets all the personalized settings and data you’ve added over time. It’s a fresh start!

How to Perform a Factory Reset:

  1. Into the Settings We Go: Turn on your TV and head over to the ‘Settings’ menu.
  2. Find ‘General’ and Get Ready: Click on ‘General’ and look for the ‘Reset’ option.
  3. The Secret Pin: You’ll need to enter a pin code here. If you’ve never set one, the default is usually ‘0000’.
  4. Confirm and Reset: Select ‘Ok’, and your TV will start the reset process. It’ll turn off and on again, like it’s waking up from a long nap.
  5. Check for Device Care: Once your TV is back on, go check if the Device Care menu is ready to greet you!

How To Access Device Care On Samsung TV?

Want to make sure your Samsung TV is in tip-top shape? Accessing Device Care is like taking your TV for a health check-up. Follow these easy steps to get started:

  1. Start Your TV Adventure: Grab your remote and press the HOME or MENU button.
  2. Find the ‘Support’ Hero: In the settings menu, navigate your way to ‘Support’.
  3. Discover ‘Device Care’: Here, you’ll find the ‘Device Care’ option. Select it.
  4. Begin the Health Check: Choose ‘Start Device Care’ to begin scanning your TV.

After the scan, your TV will give you a health report. It’ll say either ‘Good’ or ‘Moderate’.

  • If It’s ‘Good’: Awesome! Your TV is in great shape. No further action needed.
  • If It’s ‘Moderate’: Time for a little more care. You might need to manage storage or run a Self Diagnosis to keep your TV happy. You’ll find these options right under ‘Start Device Care’.

How To Use Device Care On Samsung TV

Ever feel like a tech detective trying to figure out what’s up with your TV? Samsung’s Device Care is like your very own detective toolkit to diagnose and fix problems without all the guesswork.

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What’s on the Detective’s Toolbelt?

The Device Care menu is packed with four handy tools: Start Device Care, Manage Storage, Self Diagnosis, and Request Support.

  1. Start Device Care: Your TV’s Health Check

Click on ‘Start Device Care’, and it’ll scan your TV. Think of it like a health check-up. It tells you if everything’s A-OK or if there are some issues you need to know about.

  1. Manage Storage: Making Room for More Fun

If your TV’s scan shows it’s running out of space, it’s time to use ‘Manage Storage’. Here, you can clean house – delete apps you don’t use, or clear out app caches to free up some room.

  1. Self Diagnosis: Playing TV Doctor

The Self Diagnosis option is like having a mini doctor’s kit for your TV. You can check specific parts of your TV – like the picture, sound, or video. It’s also great for testing HDMI connections, network issues, and the Smart Hub. If there’s a problem, this tool helps you find it.

Method 5: Contact Samsung Support

Tried everything and still can’t get Device Care to show up? Don’t worry, it’s time to call in the Samsung superheroes – their support team!

Why Contact Samsung Support?

Samsung’s support team is like having a group of tech wizards on your side. They might have some secret tricks up their sleeves or help you figure out what’s really going on with your TV.

Safety First!

It’s super important to talk to Samsung before trying anything that might make things worse or mess with your warranty. Think of it like asking for directions when you’re lost – it’s always better to ask for help than to wander around hoping you’ll find your way.

Final Thoughts: Becoming a Samsung TV Detective with Device Care

Many of the latest Samsung TVs come with a cool feature called Device Care. It’s like having a personal health coach, but for your TV! This built-in tool is super handy for figuring out what’s up with your Samsung TV and fixing any issues.

If Device Care is being shy and staying greyed out, don’t sweat it. The first step is to give your TV’s system software a fresh update. Think of it like giving your TV a new set of instructions to work better.

Also, try giving your TV some space by unplugging any extra gadgets like game consoles or streaming devices. Sometimes, these can make Device Care go into hiding.

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Meet David, the tech blog's brilliant author and copywriting expert. With a profound passion for technology, David's captivating articles on tech, Android, Windows, internet, social media, gadgets, and reviews are the epitome of excellence. His expertise in crafting compelling content combined with his love for all things tech make him a formidable force in the industry.
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