Unable To Connect To Samsung Server (TV WiFi Issue SOLVED!)

David Hughes
By David Hughes 6 Min Read

Hey there! Are you a fan of Samsung Smart TVs? They’re pretty awesome, aren’t they? They’ve got great features and usually work like a charm. But, like with all tech gadgets, sometimes they hit a snag, especially when trying to connect to the internet. One issue that pops up now and then is this pesky message: “Unable to connect to Samsung server.” Annoying, right? But don’t worry, we’re here to tackle this problem together. Let’s dive into what this error is all about and how we can fix it. Ready to get your TV back online? Let’s roll! 📺✨

Unable To Connect To Samsung Server

Step 1: Resetting Your Network Settings

Have you ever seen the “Unable to connect to Samsung server” message on your Samsung TV? It’s a common issue, but don’t worry, there’s a simple fix! Just reset your network settings. Here’s how:

  • Grab your remote and press ‘Source’.
  • Head over to ‘Settings’ (look for the gear icon at the bottom left).
  • Hit ‘Enter’, then choose ‘General’ > ‘Network’ > ‘Reset Network’.

This will restore your network settings to their original state. Remember, this will erase your Wi-Fi network name and password from the TV, so make sure you have them handy to enter again.

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Step 2: Updating Your TV’s DNS Server Number

If resetting the network doesn’t solve the problem, let’s try updating your TV’s DNS server number. Follow these steps:

  • Press ‘Menu’ on your remote.
  • Navigate to ‘Network’ > ‘Network Status’.
  • After the network check (which might fail), go to ‘IP Settings’.
  • Scroll down to ‘DNS Server’. If it’s not set to “” or “”, change it to one of these.

Step 3: Restarting Your Router/Modem

If your router or modem is acting up, your TV can’t connect to the internet. Try unplugging your router for a few minutes, then plug it back in. If you still face issues, consider moving the router closer to your TV or even resetting it using the small button on the device (you’ll need a paper clip or pen for this).

Step 4: Checking Network Settings on Your TV

Sometimes, settings on your TV get changed by accident. To make sure everything’s set correctly:

  • Press ‘Menu’ on your remote.
  • Go to ‘Network’ > ‘Network Status’ > ‘IP Settings’.
  • Ensure it’s set to “Obtain automatically.” If not, change it!

Step 5: Unplugging Your Samsung TV

Believe it or not, simply unplugging your TV for 60 seconds can fix many issues. Make sure to hold down the power button on the TV (not the remote) for 30 seconds while it’s unplugged. This helps the TV reset itself.

Step 6: Factory Reset Your Samsung TV

If all else fails, a factory reset might be necessary. Here’s what to do:

  • Press the ‘Home’ button on your remote.
  • Navigate to ‘Settings’ > ‘General’ > ‘Reset’ (or ‘Settings’ > ‘Support’ > ‘Self Diagnosis’ > ‘Reset’ on older models).
  • Enter your PIN (default is “0000”).
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If you’ve forgotten your PIN, don’t panic! You can reset it using your remote control.

Step 7: Resetting the Smart Hub

The Smart Hub on your Samsung TV is like an app store. Resetting it can sometimes resolve internet issues:

  • Click ‘Settings’ on your remote (or ‘Menu’ if you don’t have a Settings button).
  • Go to ‘Support’ > ‘Self Diagnosis’.
  • Select ‘Reset Smart Hub’.

Enter your PIN (default “0000”) to reset the Smart Hub.

Conclusion: Solving the “Unable to Connect to Samsung Server” Error

Are you still staring at that annoying “Unable to connect to Samsung server” error? Don’t worry, you’re not alone, and there’s definitely a way out of this. Let’s quickly recap the solutions you can try:

  1. Reset Your TV’s Network: This is like giving your TV’s internet connection a fresh start.
  2. Change the DNS Server Number: A small tweak that can make a big difference.
  3. Reset Your Router/Modem: Sometimes the issue is with your internet source, not your TV.
  4. Set IP Setting to ‘Obtain Automatically’: This ensures your TV automatically grabs the right network info.
  5. Power-Cycle Your Samsung TV: Unplug it, wait, plug it back in – classic but effective!
  6. Factory Reset Your Samsung TV: When all else fails, bring your TV back to its original settings.
  7. Reset the Samsung Smart Hub: This can help clear up any software glitches.

And remember, if you’ve tried all these steps and still can’t connect, it’s time to reach out to Samsung support. They’re the experts and can guide you through more specialized fixes.

Hopefully, these tips have helped you get rid of that pesky error message. Thanks for sticking with us through this tech journey. Your Samsung Smart TV should be back to its smart self in no time! 🌟📺💡

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Meet David, the tech blog's brilliant author and copywriting expert. With a profound passion for technology, David's captivating articles on tech, Android, Windows, internet, social media, gadgets, and reviews are the epitome of excellence. His expertise in crafting compelling content combined with his love for all things tech make him a formidable force in the industry.
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