Technology

According to estimates, nearly a third of the U.S. workforce and half of ‘information workers’ can work from home. It...

Back in 2009 and 2010, call centers, or “contact centers” as they’re more appropriately termed today, would use “trunk line”...

You will often find the acronyms CI and CD dotted around developers' manuals and guides. These acronyms are all over...

The bottom line of using an eLearning course for training and development is improving employee performance for organization benefits. Most...

The Internet is fun! But, at the same time, it could be a scary place if you encounter malware activities...

Prudence is of utmost importance for business owners. They need to make decisions that are in the best interest of...

There's only one place that’s more chaotic than a restaurant kitchen on a busy day, and that’s a call center...

According to Statista, 82% of the US population, or 295 million people, are on social media. These platforms present an...

The mobile app development market is rapidly expanding. To live and prosper in this fierce digital era, you must keep...

E-commerce executives are beginning to understand the power of their data, making them curious about how well their current product...

You could be fresh out of school or university, or you’ve been in the employment game for some time but...

Today, many businesses widely use video marketing to reach out to their target audience. The competition is intense, as companies...